SharePoint Magazine

We’ve talked about scorecards and KPIs, now it’s time to put it all together and build a dashboard. I will be using PerformancePoint as my tool of choice because as of Office 14, it will be included with MOSS.

Well, back again. It has been a while. Today I’d like to move onto the subject of KPIs. What is a KPI you say? A Key Performance Indicator is a measure of how well (or poorly) targets were met.

There is no limit to the ways you can use a scorecard or a dashboard except your imagination. That’s all very well and good, but how do you the humble technician explain it to the decision makers? There really are two audiences – those making the IT strategic decisions and business managers. How to get them onboard? That I can help with! In part 2 of our discussion on Dashboards & SharePoint let’s look at what’s in it for everyone.

As they say, let’s start at the very beginning. Business Intelligence (as if I need to explain it to you!) is a generic term used to describe the technology and processes whose primary purpose is to monitor, analyse and plan thereby driving Business Process Improvement, which is, shock horror(!!), according to the same Gartner research, the Number 1 business priority… who’da thunk it!